Privacy & communications
Privacy Policy & SMS Terms
Effective date: August 27, 2026
Beacon of Hope Counseling respects your privacy. This policy explains the personal information we collect through our website and administrative communications, how we use it, when it may be shared, and the terms that apply when you choose to communicate with us by text message.
Information we collect
When you contact Beacon of Hope Counseling or submit an appointment request, we may collect information you provide such as your name, email address, telephone number, preferred method of contact, scheduling preferences, appointment selections, and other information you voluntarily provide for administrative purposes. Our public appointment-request form asks users not to submit symptoms, diagnoses, trauma history, or other sensitive health information.
How we use personal information
We use personal information to respond to inquiries, communicate about appointment availability, schedule and manage appointments, provide administrative or customer-care communications, maintain appropriate business records, operate and improve our website and services, and comply with applicable legal and professional obligations.
How information may be shared
We do not sell personal information. Information may be shared with service providers that support our business operations when reasonably necessary to provide those services, and when required or permitted by law. Service providers are expected to handle information only for the services they provide to Beacon of Hope Counseling and subject to applicable privacy and security requirements.
SMS consent is not shared with third parties or affiliates for their marketing or promotional purposes. Mobile phone numbers and SMS opt-in/consent information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
SMS/Text Messaging Terms of Service
By opting in to SMS from Beacon of Hope Counseling through a web form, verbal consent, by texting us first, or another documented consent method, you agree to receive SMS messages from Beacon of Hope Counseling for customer care and administrative purposes. Messages may include appointment scheduling options, appointment confirmations or reminders, scheduling changes, and other administrative communications.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, reply STOP to a message.
- For assistance, reply HELP or visit https://beaconofhopenc.com/.
Consent to receive SMS messages is not a condition of receiving counseling services. After an opt-out request, we will stop sending non-required SMS communications to that number except as permitted to confirm the opt-out or as otherwise required by law.
Texting Beacon of Hope Counseling first
Beacon of Hope Counseling can be reached by phone or text at 910-859-8166. By texting Beacon of Hope Counseling at 910-859-8166, you agree to receive customer-care and administrative messages from Beacon of Hope Counseling. Reply STOP to opt out; reply HELP for support; message and data rates may apply; messaging frequency may vary.
Please do not send diagnoses, symptoms, treatment details, trauma history, or other sensitive clinical information by ordinary text message. Text messaging is intended primarily for scheduling and administrative communication and is not monitored for urgent or emergency needs.
Website forms and communications
Information submitted through our website is used for the purpose for which it was provided, including responding to appointment requests and administrative inquiries. Ordinary email and SMS may not be appropriate for sensitive health information. Please follow Beacon of Hope Counseling's instructions for secure clinical communications when applicable.
Data protection and retention
Beacon of Hope Counseling uses reasonable administrative and technical safeguards appropriate to the information and services involved. Information may be retained for legitimate business, professional, legal, security, and recordkeeping purposes.
Third-party services and links
Our website may use or link to third-party services used for scheduling, communications, maps, payments, forms, or other business functions. Those services may have their own privacy practices and terms. A link to another website does not make Beacon of Hope Counseling responsible for that site's privacy practices.
Changes to this policy
We may update this policy as our services, technology, or legal and carrier requirements change. The effective date above identifies the current version.
Contact us
Questions about this policy or our SMS practices may be directed to Beacon of Hope Counseling, 5041 New Centre Dr, Suite 112, Wilmington, NC 28403; phone/text 910-859-8166; email beaconofhopenc@gmail.com.